Click on question to reveal the answer.
1. Has my order shipped?
Click the "
My Account / Order Status" link at the top right hand side of our site to check your orders status.
last updated - 2011-03-13 13:54:47
2. How do I change quantities or cancel an item in my order?
Click the "
My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "
Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
last updated - 2011-03-13 13:53:54
3. How do I track my order?
Click the "
My Account / Order Status" link at the top right hand side of our site to track your order.
last updated - 2011-03-13 13:55:48
4. My order never arrived.
Click the "
My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
last updated - 2011-03-13 13:57:28
5. An item is missing from my shipment.
Click the "
My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
last updated - 2011-03-13 13:58:16
6. My product is missing parts.
Click the "
My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
last updated - 2011-03-13 13:59:10
7. When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
last updated - 2011-03-13 13:59:46
